TrustRadius Insights
Raiseaticket has been praised by users for its ease of use and efficiency in tracking tickets and KPIs. Users have found the platform's …
Overview
What is Raiseaticket?
Raiseaticket is a 100% free web-based helpdesk solution. The vendor says it has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre,…
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What is Raiseaticket?
Raiseaticket is a 100% free web-based helpdesk solution. The vendor says it has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and…
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://raiseaticket.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is osTicket?
osTicket is an open-source help desk / ticketing platform that can create inquiries online, through email, and through phone calls.
What is ClickDesk?
ClickDesk is an engagement platform offering live chat, video and social capabilities. ClickDesk also includes help desk functionality (ticket management, email support, alerts, etc.).
Product Details
- About
- Competitors
- Tech Details
What is Raiseaticket?
Raiseaticket is a 100% free web-based helpdesk solution. The vendor says it has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and Technology Industries. The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations. Simplicity is the ultimate in sophistication. Raiseaticket is designed to be simple and intuitive for customer support agents.
The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations and internal support.
Raiseaticket Competitors
Raiseaticket Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Raiseaticket has been praised by users for its ease of use and efficiency in tracking tickets and KPIs. Users have found the platform's dashboard navigation to be simple and intuitive, making it easy to set up and use. This has been particularly helpful for remote teams, as Raiseaticket provides a shared ticketing space and integration support. The analysis sections for reports are straightforward and easy to understand, allowing users to quickly gain insights from their data.
The UI of Raiseaticket is clean and functional, resembling HTML backend software. While some users have expressed a desire for more branding controls in email responses and front-end white labeling, they have still found the system easy to implement, even with little IT knowledge. Raiseaticket has streamlined working practices and made the ticketing process easier for users. Overall, users have had a positive experience with Raiseaticket, praising its functionality and prompt support.
Some users have suggested improvements such as providing customized forms and the option to add a logo. Despite these suggestions, Raiseaticket has proven effective in structuring support teams and improving customer support. Users have successfully implemented the product across various departments and even pitched it to clients. With its flexibility, ease of use, and ability to provide all necessary information on-screen, Raiseaticket has been instrumental in providing convivial and quick customer support while minimizing potential problems and ensuring customer satisfaction.